Find the friction
We map processes, systems, manual work and existing AI use to find the improvements worth making.
A prioritised opportunity and a clear business case.
Managed AI Operations · UK
Your outsourced AI operations team.
We find where AI and automation can improve your business, build it into the systems you already use, then monitor, govern and improve it every month.
Practical business improvement first. AI, automation and software are the tools.
01
Discover the friction
02
Build the improvement
03
Operate it monthly
04
Keep value growing
The commercial test
AI only matters when it improves how your business works
AI is not the product. Better workflows are.
Before you add another tool or disconnected experiment, we help you understand where AI can genuinely improve the way your business works.
How we work
One operating model from first opportunity to ongoing ownership.
Discover the friction. Build a practical improvement. Operate and improve it every month.
Put it into the work
We build practical workflows, integrations, agents and lightweight applications around the systems your people already use.
A measured improvement, tested with the people who use it.
Own and improve it
We monitor performance, manage issues, control cost and risk, and make the next improvement every month.
One accountable owner for the AI-enabled estate.
Managed operations in practice
The routine work moves. Your team sees what needs judgement.
PlatformWorks monitors the workflows, handles issues and improves performance over time. Your people keep control of the decisions that matter.
See the operating modelManaged workflow view
Illustrative example — not customer data
QUOTE → ERP ORDER
Keep clean orders moving. Surface only the exceptions.
The workflow validates the quote, creates the order and sends anything uncertain to the right owner.
PW-1842Order createdHealthy2m ago
PW-1841Margin below ruleReview8m ago
PW-1839Customer matchedHealthy14m ago
Business impact
Less re-keying. Faster order entry. Clear exception ownership.
What we actually manage
Not just automations. Your growing AI estate.
We take responsibility for the health, cost and performance of the AI improvements we build.
Workflow health
Failures, retries, broken dependencies, exceptions and performance.
Agents & AI models
Model choice, prompt performance, accuracy, routing and safe use.
Cost & value
API spend, software cost, hours returned and measurable benefit.
Systems & integrations
CRM, ERP, finance, Microsoft 365 and operational systems.
Governance & access
Permissions, data handling, ownership and an auditable AI estate.
Continuous improvement
What to fix, extend, retire or automate next, every month.
Use cases by department
Where could AI help your team?
Agents can check connected records repeatedly and bring the details together without someone working through each report. Choose a department to see how.
Exception reports
Agents check order, purchasing and stock records on a schedule or after an agreed event. Rules flag overdue orders, missing purchase orders and shortages.
For example
An order is due tomorrow but two required items are still out of stock.
Less time checking several systems and an earlier view of work that needs attention.
Quote and order review
Agents compare quotes and orders with agreed rules for margin, required products, delivery details and approvals. AI helps read supporting documents and explains the gaps.
For example
The quote includes installation but the handover has no delivery date or site details.
Faster checking and a more complete handover to purchasing and delivery.
Business knowledge assistant
An AI assistant searches approved procedures, work instructions and connected records when someone asks a question. It brings together the relevant guidance and links to its sources.
For example
A new starter asks what needs to be checked before releasing an order.
Less time searching documents or interrupting experienced colleagues.
Commercial model
Prove the value. Then let us own the operation.
DISCOVER
AI Operations Review
£2,500
- Process and systems review
- AI and automation estate map
- Top three opportunities quantified
- 90-day roadmap
BUILD
Operational Improvement Sprint
£6,000+
- Workflow and solution design
- Integration, AI or application build
- Testing and rollout
- Measurement baseline
OPERATE
Managed AI Operations
£1,500/mo
- Monitoring and incident ownership
- Governance and cost oversight
- Monthly improvement cycle
- ROI and estate reporting
Why PlatformWorks
Business operators who use AI, not AI people looking for a business problem.
The difficult part is rarely choosing an AI model. It is understanding commercial processes, service delivery, systems, people, controls, adoption and return.
- Sales, operations and commercial understanding
- CRM, ERP and service-process experience
- Practical automation and AI implementation
- Ongoing ownership after launch
Frequently asked
Straight answers, in plain English.
No. Most clients come to us with a specific operational pain — slow quoting, manual data entry, poor visibility. We start there, prove value, and build a sensible roadmap from real evidence.
AI Operations Review
Show us where work is getting stuck.
We’ll map the process, tell you where AI or automation genuinely helps, and identify a sensible first improvement.